Laid-Back Movie Night for Ultimate Comfort

FAQs

• 3D is not working or getting lost sync on my projector. How can I fix it?

  Please check the following settings to correct this issue.

  1. If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically. If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode.
  2. Check the user manual and make sure that the resolution of your content supports 3D.
  3. Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
  4. Please try to change the HDMI EDID setting to Standard.
  5. Make sure that no other Projectors are sending DLP Link signals in the same room.
  6. Watching in a relatively dark environment to avoid being influenced by other light sources.
  7. Check the battery level on your DLP 3D Glasses
  8. Adjust the watching distance and screen size within a normal range(Specs)
  9. Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
  10. Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
  11. If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.

• Can I use the GV50 projector in the daytime?

  Yes, the projector's 500 ANSI lumen laser light source allows you to use it in the daytime around your house. For a more enjoyable viewing experience, watching in a soft lit or darker environment is suggested.

  The 500 ANSI lumen allows for clear images when you project onto an 80" screen in a dark room, a 60" screen in a room with soft lighting, or a 40” screen in a well-lit room with no daylight. When using the projector in the daytime, choose the "Daytime" picture mode to brighten the dim regions of the images.

• What kind of power bank does the GV50 projector support? Does it support power supply (PD-In) via a USB-C cable?

  The portable projector can be charged with a power bank or USB-C Power Delivery (PD) adapter via USB-C that supports power delivery of 20 V / 2.25 A to 5 A from 45 W to 100 W. The power bank is recommended to have a capacity of 30,000 mAh.

  NOTE:

  Use a USB-C to USB-C cable that supports USB-C Power Delivery (20V-2.25A to 5A from 45W to 100W) to connect the projector and power bank.

  The projector does not support car chargers.

  Ensure your USB-C cable is USB-IF certified and supports Power Delivery.

  To charge the battery and supply power simultaneously while using the projector, power banks need to support more than 65W (20V3.25A).

  When using a power adapter or power bank ranging from 45W (20V2.25A) to 65W (20V3.25A), the device can support the power supply during operation (e.g., playing videos or music), but it cannot charge the battery. Battery charging is only available when the projector is powered off or in Networked Standby mode.

  Refer to the user manual for detailed USB-C Power Delivery specifications and associated brightness limitations.

• Is screen sharing possible in a Wi-Fi-less environment?

  Screen sharing in a Wi-Fi-less environment can be set up via the three different setup scenarios and the subsequent instructions described below.

  Scenario A (A network configuration set up using two devices):

  Device 1: Projector with Google TV OS.

  Device 2: Smartphone acting as a Wi-Fi access point (sharing a hotspot with stable 45/5G Internet).

  Use Device 2 to cast media content onto Device 1.

  Scenario B (A network configuration set up using three devices):

  Device 1: Projector with Google TV OS.

  Device 2: Smartphone acting as a Wi-Fi access point (sharing a hotspot with stable 45/5G Internet).

  Device 3: Smart device (cellphones/ tablets) that you wish to cast media content with.

  Use Device 3 to cast media content onto Device 1.

  For Android devices:

  1. Please choose scenario B to run casting since the Google-related casting service is not available for a two-device configuration (Scenario A).
  2. Make sure Device 1 and Device 3 are connected to the same hotspot shared by Device 2.
  3. Make sure your projector stays on the Google TV home page.
  4. Download the Google Home app from the Google Play Store on your Android devices.
  5. Find the corresponding BenQ Google TV device name (e.g. BenQGV01 for BenQ GV50 Projector) in the Device section of Google Home to begin casting.

  For iOS/macOS devices:

  1. Scenario A and B can be run in a Wi-Fi-less environment, if your Device 2 is not able to provide a stable 45/5G Internet hotspot, only local media can be cast.
  2. Make sure Device 1 and Device 3 are connected to the same hotspot shared by Device 2.
  3. Go to Home > APPS > Screen Sharing for iOS or go to Settings > Projector > Advanced > Screen Sharing for iOS.
  4. Follow the on-screen instructions and cast/mirror your iOS device via Airplay.

• How do you connect your external Bluetooth devices with the Google TV? Will there be any audio lag?

  Connect your Bluetooth devices to Google TV by following these steps:

  1. Activate the Bluetooth-pairing mode of your external Bluetooth devices.
  2. Go to Settings > Remotes and Accessories > Pair Accessories to add accessories to connect the AirPods.

  NOTE:

  • If you want to connect to external Bluetooth speakers or headphones, there will be a minor audio lag of around 300 ms. It is okay for listening to music but you may experience minor latency while watching movies.
  • You can only connect ONE audio Bluetooth device at a time. If you are using different Bluetooth devices, please connect again.

• How to mirror the screen of your iPhone, iPad, and MacBook to the BenQ Google TV projector?

  Please follow the steps below to mirror the screen of your iPhone, iPad, and MacBook to the BenQ Google TV projector:

  STEP 1

  Go to Settings

  Click All settings

  STEP 2

  Go to Projector

  Select Advanced Settings

  STEP 3

  Click Screen Sharing for iOS

  You will be directed to Play Store as the following picture if Screen sharing for iOS is not installed on your Google TV. Click Install to install Screen sharing for iOS

  STEP 4

  Click Open to run Screen sharing for iOS

  Click Agree

  STEP 5

  Select Go to Settings

  Scroll down to Screen sharing for iOS

  STEP 6

  Click OK on the remote to enable Screen sharing for iOS, then press Back on the remote

  Select While using the app

  STEP 7

  Go to Control Center on your iPhone, iPad, or MacBook, and tap/select screen mirroring. Select BenQGV01 to mirror the screen of your iPhone, iPad, or MacBook

  You would see the following picture once the screen of your iPhone, iPad, or MacBook is successfully mirrored to your Google TV projector.

• How do you enjoy streaming music (Spotify / YouTube Music) via the BenQ GV50 projector?

  Enjoy streaming music (Spotify / YouTube Music) via the projector by following these steps:

  Access the pre-loaded YouTube music app from Home > APPs (You can also download more music streaming apps such as Spotify from Home > APPs > search bar).

  More tips for you to enjoy streaming music:

  If you are looking for more energy-saving music enjoyment with our well-designed speaker, we suggest you enter “Audio Only Mode” which is a customized mode created by BenQ.

  1. Open any music streaming APP on the Projector.
  2. To enter BenQ's customized “Audio Only Mode”, please press and hold the "BenQ Projector Assistance" button on the remote control (at the bottom right corner) for two seconds.
  3. Adjusting volume through the remote control is available without waking up the screen.
  4. Press any button except the power or volume adjustment buttons on the remote to exit the Audio Only Mode.

• How to mirror the screen of your Windows desktop to the BenQ Google TV projector?

  Please follow the steps below to mirror the screen of your Windows desktop to the BenQ Google TV projector:

  STEP 1

  Connect your Windows device to the same Wi-FI network as your Google TV projector

  Check the Wi-FI network your Google TV projector is using:

  Home screen of Google TV > Settings > Wi-Fi

  STEP 2

  Open the Google Chrome browser, go to More, and select Cast, save, and share

  STEP 3

  Click Cast

  Click Sources to select Cast Screen

  Click BenQGV01 to cast your device screen

• How does keystone correction work on the GV50 projector?

  Keystone correction can be set up to work instantly with the projector's built-in autofocus and auto 2D keystone functions.

  NOTE: The relevant specifications for keystone correction are:

  • 2D, (Auto keystone correction) Vertical ± 20 degrees, Horizontal ±30 degrees, Rotation ± 30 degrees (distance to the wall by projection direction: within 2 M)
  • 2D, (Manual keystone correction) Vertical and Horizontal and Rotation ± 40 degrees.

• What about power delivery (PD-Out) by the GV50 via a USB-C cable?

  The projector is able to supply power to a connected USB-C device that is USB-IF certified, with a maximum power delivery of 18W.

  The supported output power specifications are: 5 V / 2 A, 9 V / 2 A, 1 2V / 1.5 A, and 15 V / 1.2 A.