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Home / Support / FAQ List / Troubleshooting

When I play games and move the mouse fast, it stucks all the time.

Please test the unit on another PC, another USB-port, and follow troubleshooting steps.
1. Clean the sensor lens with a brush.
2. Test the mouse on a different LOD. If the problem persists and the product is still within the warranty period, please contact our support team.
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