If your ZOWIE EC-C, FK-C, ZA-C, and S-C series mouse is among the limited number of units that experience disconnection issues after short periods of use, fill out the information below to become eligible for our service program. Learn more >
Please enter the 13-digit serial number on the product label of your mouse to check if your unit is affected.
Canada: We offer replacement units for our Canadian customers. To do this, please contact us
US: Please fill out and submit this form in order to get a coupon code to purchase a new product.
The mouse has been delayed due to production setbacks. These delays are in addition to the global shipping delays and port congestions that we are experiencing. The earliest estimated restock has been pushed back to May. Therefore, eligible US customers will receive a coupon code for our ZOWIE web store valued at $69.99 to redeem the value of the affected unit. If you are a Canadian resident, please apply here for replacement options in Canada.
The standard procedure to claim the coupon or replacement will be to send the affected mouse back to us. An alternative option is to cut the cable off of your affected mouse and to provide proof that the unit was cut. This is a required step to claim the compensation coupon. This service program is valid until the end of May 2022.
This coupon can be used to purchase all products on the ZOWIE web store.
If you still want to get a C variant mouse and are okay with waiting, please check our web store in early May as the units are expected to be restocked by then. Alternatively, you can also sign up for the "Notify Me" option on the product page of your desired model to sign up for an email notification that goes out as soon as they return in stock.
Please upload your proof of purchase in order for us to better understand how we can improve your purchase experience as we work with our various industry partners.
An alternative option is to cut the cable off of your affected mouse and to provide proof that the unit was cut. This is a required step to claim the compensation coupon. Please take a picture of the cable with the attached serial number label as proof of purchase. You may choose to not cut the cable and keep using your C variant mouse until replacement units are available towards the end of May. If that is the case, please come back here to apply for the coupon before the program ends at the end of May 2022.