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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here

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Why can’t I set the frequency to 240Hz on my monitor?

Please check the following solution :

  1. Make sure to use an HDMI 2.0 or DP 1.2a cable.
  2. If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
  3. If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
  4. Make sure to update to the latest graphics card driver version.
  5. Make sure that your graphics card supports 240Hz.
ESD Refresh Rate 240Hz

Applicable Models

XL2540 (24.5"), XL2540K (24.5"), XL2546 (24.5"), XL2546K (24.5"), XL2546S (24.5"), XL2740 (27"), XL2746S (27"), XL2746K (27"), XL2540KE

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