When I do fast swipes or angle changes in CS:GO, both my mouse and keyboard disconnect from Windows, then they reconnect.

If a USB-hub is being used, it may be causing a power shortage. Please disconnect from it and try again.

If not, please try another computer and/or USB-port and follow these trouble shooting steps.


1. Clean the sensor with a brush.

2. Test the mouse on a different LOD setting.


If the problem persists and the product is still within the warranty period, please contact our support team.