This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies, you can also manage preferences. Find out more. ×

When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?

Please test the unit on another PC and/or USB-port and follow these trouble shooting steps. <br><br> 1. Clean the sensor lens with a brush. <br> 2. Test the mouse on a different surface/mousepad. <br> 3. Try a higher LOD setting. <br> - Disconnect the mouse, then hold down Button 4 + Button 1 + Button 2 while reconnecting the mouse through USB. <br> 4. Reinstall the mouse driver. <br><br> If the problem persists and the product is still within the warranty period, please contact our support team.
This website is best viewed using Internet Explorer 11 , Chrome , Firefox, Safari and other newer browsers version.