Tracking randomly stops, and sometimes the mouse disconnects and LED turns OFF. I have to reconnect the mouse. How can I fix this problem?
Please test the unit on another PC and/or USB-port and follow these trouble shooting steps. <br><br> 1. Reinstall the mouse driver <br> 2. Clean the sensor lens with a brush. <br> 3. Test the mouse on a different LOD setting. <br><br> If the problem persists and the product is still within the warranty period, please contact our support team.