FAQs

Popular FAQs

• Why does my monitor keep showing no signal even though the DisplayPort cable is connected properly, and what should I do?

• How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

• How do I run 240Hz/360Hz?

• How do I adjust DPI and report rate for ZOWIE mice?

  The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

• How do you adjust the report (polling) rate (Hz)?

  Make sure the mouse is UNPLUGGED.

• What is XL setting to share? How does it work?

• How do I run 144hz on XL2411P?

  XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.

• Why can’t I set the frequency to 240Hz/360Hz on my monitor?

• How can I tell the current DPI and Report rate?

• While playing Valorant, my monitor can show 240/360Hz at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to 144Hz. What should I do?