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ZOWIE Mice Recall Announcement

  /   2016-01-20

Taipei, Taiwan, January 20, 2016– BenQ announces the recall of the new ZOWIE EC, FK, ZA series mice for quality concerns with the switch reliability issues within short usages. 

Thanks to the information from early buyers, it is discovered that random double-clicks are observed in the new ZOWIE FK1, FK2, ZA11, ZA12, ZA13, EC1-A, EC2-A models and such occurrences are discovered so far in the Nordic and the North America region. Due to reliability concerns, production and worldwide sales of the above mentioned models will be halted. Consumers that have acquired the specific products can call your retailer and register for you replacement within valid warranty. In countries and regions that are not aforementioned, it is with little possibility for consumers to experience the random double-clicking. Nonetheless, owners of the FK1, FK2, ZA11, ZA12, ZA13, EC1-A, EC2-A models are offered with product replacement -- no condition binding and you can contact your local retailor for more information.

The new ZOWIE EC, FK, ZA series with lighter-weighted switches are highly anticipated by professional gamers. It is with deep regret to make this difficult decision and apologies are extended with sincerity to early adopters. ZOWIE products are promised to deliver with assured quality; the risks of having double-clicks at any competitive gaming events will not be tolerated. Modifications to the FK1, FK2, ZA11, ZA12, ZA13, EC1-A, EC2-A models are underway with the adoption of the Huano switches and delivery of these modified models is expected to resume by end of March.   

About ZOWIE

Introduced in late 2008, ZOWIE is a brand dedicated to the development of the best competitive gaming gears available that compliment e-Sports athletes’ combating performance. From 2015 on, ZOWIE brand was acquired by BenQ Corp to represent the company’s e-Sports product line that delivers truly competitive experience and enjoyment. 

About BenQ Corporation

Founded on the corporate vision of “Bringing Enjoyment ‘N’ Quality to Life”, BenQ Corporation is a world-leading human technology and solutions provider aiming to elevate and enrich every aspect of consumers’ lives. To realize this vision, the company focuses on the aspects that matter most to people today – lifestyle, business, healthcare and education – with the hope of providing people with the means to live better, increase efficiency, feel healthier and enhance learning. Such means include a delightful broad portfolio of people-driven products and embedded technologies spanning digital projectors, monitors, interactive large-format displays, digital cameras and camcorders, mobile computing devices, and lighting solutions. Because it matters. 

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